FREQUENTLY ASKED QUESTIONS
- What types of outdoor products do you offer?
UltraCom Tech BEETHAM Dream Inc. offers a wide variety of outdoor products, welcome to browse our website and explore our rich product range. - How do I place an order?
You can place an order directly through our website, select the items you want, add them to the shopping cart, and complete the checkout. If you encounter any problems, please contact our customer service for assistance. - What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and other secure payment methods available at checkout. - How much is the shipping cost? What shipping methods do you offer?
Shipping costs vary depending on the shipping method and destination. We offer standard, expedited, and overnight shipping options. You can view the shipping costs at checkout before completing your order. Please refer to our “Shipping Information” for more details. - How long will it take for me to receive my order?
Standard Shipping: Typically 3-7 business days
Expedited Shipping: 2-3 business days
Overnight Delivery: 1 business day (if ordered before 12pm EST)
Processing time is typically 1-3 business days before the order is shipped. - Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on the carrier’s website.
- What is your return policy?
We accept returns for most new, unopened items within 7 days of delivery. For more details, see our Refund and Return Policy.
- What should I do if I received a damaged or defective item?
If you received a damaged or defective item, please contact us at [email protected] within 7 days of delivery. We will assist you in replacing the item or refunding your money.
- How do I contact customer service?
If you have further questions or need assistance, you can contact our Customer Service team at:
Email: [email protected]
Phone: 203-547-0593 (Monday to Friday, 9am to 5pm EST)